1. Introduction
Thank you for your purchase from Luorde. Because our products are delivered digitally and can be accessed immediately, all sales are generally final. However, we want you to be satisfied with your purchase. This Refund Policy outlines the limited circumstances under which we may consider a refund.
2. Refund Eligibility
Refunds will only be considered under the following conditions:
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Duplicate Purchase: If you accidentally purchase the same product more than once, please contact us and we will refund the duplicate charge.
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Technical Issues: If you experience a technical error that prevents access to or use of the product—and the issue is not resolved after troubleshooting—contact us within 14 days of purchase with detailed information.
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Misrepresentation: If the delivered product does not match its description (e.g., missing features or content), please notify us within 14 days of purchase with supporting evidence. Upon review, a full refund may be issued.
3. Non-Refundable Circumstances
Refunds will not be provided for:
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Change of Mind: Refunds are not available if you decide you no longer want the product.
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Insufficient Software or Expertise: If you lack the necessary software or technical skills to use the product.
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Downloaded/Accessed Products: Once a digital product has been downloaded or accessed, it is considered accepted unless one of the above exceptions applies.
4. Refund Process
To request a refund, please:
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Email our support team at support@luorde.com.
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Include your order number and a detailed description of the issue.
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Allow up to 7 business days for us to review your request.
If approved, refunds will be processed to the original payment method within 14 business days.
5. Amendments and Exceptions
We reserve the right to amend this Refund Policy at any time. Any changes will be posted on our website. By purchasing our products from Luorde, you agree to this Refund Policy.
6. Contact Us
If you have any questions or need further assistance, please contact us at support@luorde.com.