Effective Date: [8/9/2024]
At Luorde.com, we strive to provide the best possible experience when booking services such as barbershops, hair salons, nail salons, skincare, and massage. However, we understand that circumstances may arise where you may need to cancel or request a refund. This Refund Policy outlines the terms and conditions for cancellations and refunds.
1. Service Booking Cancellations
Cancellation by Customer
- Advance Notice: You may cancel your booking at any time before the service date. Refund eligibility depends on how far in advance the cancellation is made:
- Up to 24 hours before the appointment: Full refund.
- Less than 24 hours before the appointment: No refund, but you may reschedule the appointment without penalty.
Cancellation by Service Provider
In the event that the service provider cancels your appointment, you are entitled to:
- A full refund, or
- The option to reschedule with another provider or at another time, based on availability.
2. Rescheduling
If you wish to reschedule your appointment:
- Up to 24 hours before the appointment: You can reschedule without any fees.
- Less than 24 hours before the appointment: Rescheduling may incur a fee, subject to the discretion of the service provider.
3. Refunds for Unsatisfactory Services
If you are not satisfied with the service provided, you may be eligible for a refund or partial refund under the following conditions:
- You must contact us within 48 hours of the appointment.
- We will review your claim and may require documentation (such as photos, service descriptions, etc.).
Refunds for unsatisfactory services are assessed on a case-by-case basis.
4. Non-Refundable Services
The following are non-refundable:
- Gift cards or promotional vouchers.
- Any service that has already been completed or started at your location.
5. Processing Refunds
- Refunds will be processed to the original payment method used during the booking.
- Depending on your bank or payment provider, it may take 5-10 business days for the refund to appear in your account.
If you do not receive your refund after this time, please contact us at [insert contact email].
6. How to Request a Refund
To request a refund, please contact us with the following details:
- Booking reference number.
- Reason for cancellation or refund request.
- Any supporting documentation, if applicable.
You can contact us via:
- Email: [support@luorde.com]
7. Changes to This Refund Policy
We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with the updated “Effective Date.” Please review this page periodically for any updates.